We hope our students will find their time at NZSE enjoyable and rewarding. However, if students are unhappy about something, NZSE aims to resolve the concerns as quickly as possible, with the agreement of everyone concerned.
NZSE values and encourages feedback and suggestions from our students about their experiences. Anonymous surveys are administered throughout the programme and are an opportunity for students to provide feedback with respect to their admissions experience, administration, facilities, faculty and their programme of study. Students are encouraged to participate in all the surveys and may express concern about anything they believe breaches their rights as a student, or where they believe the standards of teaching or other services offered under their programme are not met.
Changes made as a result of students’ feedback are anonymously reported back to students through the student committee. All written complaints will be acknowledged in writing within five working days, including an estimated time frame for response to the complaint.
Investigations and recording of complaints is conducted in accordance with NZSE College’s policies and procedures.
Our Complaints Process
Step 1: Speak to the Student Support and/or your tutor
Step 2: Speak to the Head of School
Step 3: Speak to the Group Academic Director
Step 4: Make a Formal Complaint to NZSE in writing
Step 5: Contact NZQA
Send your completed complaint form, along with any supporting evidence to:
The Complaints Officer
Quality Assurance Division
P O Box 160 Wellington 6140
OR email a scan of your completed form, along with scans of any supporting evidence to [email protected].
If you need more information on the complaints process, contact NZQA on 0800 697 296.