Jhoan Santos
Disability Support Worker, Gisborne
NZSE alumna Jhoan Santos completed her New Zealand Certificate in Health and Wellbeing – Social and Community Services (Level 4) in 2026. Originally from the Philippines, and having spent 11 years living in Dubai, Santos came to NZSE as an international student seeking a better future for her young family.
With Aotearoa New Zealand ranked first in the world for work–life balance in the Global Life-Work Balance Index 2025, and among the most peaceful countries globally in the Global Peace Index 2025, it offered an appealing place to build both a career and a life.
“As a parent of three-year-old twin boys, I wanted to build a better future for my family in a country that values both career opportunities and quality of life,” says Santos.
“After researching several education providers, NZSE stood out for its strong reputation and positive student reviews. I also followed NZSE on LinkedIn and saw the range of student activities and the supportive learning environment, which made it even more appealing.”
In Aotearoa, one in four New Zealanders live with some form of disability: physical, psychological, or sensory. Santos chose the Disability strand of her programme, preparing her to provide high-quality, compassionate care for people with diverse needs. She describes her learning experience as warm, enlightening, and memorable.
“From the moment you enter the building at NZSE, staff greet you with smiles — it makes such a difference. The tutors are very supportive, especially Tim Salera, who, as a former international student, understood the challenges we face.
“Our cohort was diverse, friendly, and inclusive. We came from many cultural backgrounds, and we supported each other whenever help was needed. I also made connections with students from other cohorts because the campus environment allowed us to meet regularly during breaks and cultural activities.”
Following graduation, Santos secured employment as a Disability Support Worker, supporting people with intellectual disabilities in their daily lives. Her role includes assisting with personal care, preparing meals, and encouraging activities that promote wellbeing and independence.
Santos credits NZSE’s work placement as a key factor in her success.
“I completed my 200-hour placement at an aged care facility in New Lynn. It gave me practical skills and confidence in a real healthcare setting. I learned the correct procedures, how to provide quality care, and how to support people with behavioural needs. It prepared me well for a career in healthcare.”
Work placements are a core part of many NZSE programmes. Our tutors organise each placement, so students can focus on their learning without the added pressure of finding one themselves. Each placement provides valuable hands-on experience and real insight into their chosen field.
The reward of healthcare
“If I were to give three reasons why someone should consider a career in health,” says Santos, “I would say:
1. Strong job security — Healthcare is always an essential industry, with opportunities both in New Zealand and around the world.
2. Meaningful work — Supporting people with disabilities or health needs is a privilege, and you have the chance to make a real difference in their lives.
3. A fulfilling career — Working in healthcare often feels less like a job and more like caring for others with compassion, dignity, and purpose.”
Now thriving in her chosen field, Santos looks back on her NZSE journey with pride and offers encouragement to future learners:
“My advice to fellow students, especially international students, is to never give up and never lose hope. I understand the stress, homesickness, and pressure that can come with studying far from home. Your struggles are not the end — they are part of the journey leading you to something greater.”
