Benjamin Ross has always been interested in technology, and has done some side jobs involved in tech. However, he had never pursued his love of tech professionally. Ben saw NZSE’s NZ Diploma in IT Tech Support (Level 5) and decided to enrol and fill in the blanks of his tech-based knowledge.
While studying at NZSE, Ben was able to learn key skills and the basics for any IT role. His favourite part was the roleplay scenarios in which his tutor played a range of easy and difficult tech customers, which provided him the soft skills and abilities to face people in the tech support industry. He found this a well rounded base for him to make a start in the tech world.
NZSE helped Ben get an internship with internet provider Wireless Nation, and he found the transition from work to study to be way smoother than he anticipated. Due to the base of knowledge he gained at NZSE, he was able to start contributing to his workplace soon after learning workplace specifics.